Workday is a cloud-based software that provides many administrative functions for the UW, including human resources and payroll, procurement and finance. Text "Cancel" to 206.520.5000. PDF Name Phone Location NURSING UNITS 4E (In-Patient - UW Departments Web Departmental VPN: Your department may also provide an approved VPN, so check with your departments IT staff. https://uconnect.wisc.edu/depts/uwhealth/information-services/ Articles in this section How do I get help? Apply for a UW Medicine IT Services SERVICE DESK ANALYST job in Seattle, WA. When those financial experts in the Shared Environments need to escalate and communicate issues from their customers to central administration and UW Finance organizations, theyll use and work in UW Connect. Contact Us | ProHealth Care | Waukesha, WI This will show you all of the training that you have been registered for or has been assigned to you. Also, check your transcript to make sure that you have not already completed the course. Working Remotely - IT Connect MyChart is a online patient portal where you can easily access your UW Medicine medical information in one secure place. Pulmonary & Sleep Disorder Clinic at Valley. How to Manage Your Healthcare with MyChart | UW Medicine Adults may also grant access to another adult. If you do not have access to the reports and believe you should, please contact: Copyright 2023 University of Washington | All rights reserved, Annual Staff Refresher, WVP and EDI Trainings. Protect your computer, identity and privacy. VPN options include: A VPN is not needed for web-based UW resources and services, such as Workday, uw.edu web pages, Canvas, and UW Googleand UW Office 365. I have a quality improvement suggestion about an online training course I just completed. Migration Options ShareGate Visit Ciox to request records. The User Access Administration (UAA) manages the user data that allows the LG to connect individuals with eLearning materials. Information Technology | Department of Medicine - University of Washington To view what required training you must complete, log into the Learning Hub. . the manager must log into the Learning Hub and present the following required eLearning courses as instructor-led courses. Questions about where to find your bill, or need help paying? UW email addresses preferred, Include other people? For additional information, support and technical assistance, read MyChart's FAQs or Contact MyChart Help Desk 24/7 at 855.520.5151. If you see a screen like the one below, please contact the UW Medicine IT Services Help Desk (mcsos@uw.edu / (206) 520-2200) and they can verify if you have an account in the Learning Hub. Other UW Medicine locations: If you cannot launch or complete on-line training modules please contact the UW Medicine IT Services Help Desk at (206) 520-2200. U Drive is a centrally-managed file storage where you can store up to 50 GB of data, all automatically backed up and accessible off campus with a VPN. A VPN is not needed for web-based UW resources and services, such as Workday, uw.edu web pages, Canvas, and UW Google and UW Office 365. UW ITS Timesheet (Project Online) Learning Hub (LMS) Office 365 Email Qgenda Radiology Schedule SSL VPN (UW Medicine) SSL VPN (NWH) UW Medicine ITS Help Desk. Medical Records 206-744-9000 Pat Steel Building 400 Broadway 2nd floor Medicine (School of Medicine) 206-543-1060 A300 Health Sciences . Due to laws for patient privacy, parents and legal guardians with proxy access to teen patients aged 13-17 will have limited access to their teen's record. For the Non-clinical Access Activation Date use the date of As of June 27, 2023, UW Medicine has begun billing for some messages in MyChart that require medical expertise and more than five minutes of your providers time, as we do for other medical services. eLearning Experience DevelopereLearning visual design and development. Additional work is ongoing to understand how this process will work for the UW Medicine clinical enterprise. If you have an appointment scheduled at any UW Medicine location, find your appointment time, location and other important details in MyChart. For faster support, contact UW-IT via the form on the bottom of this page or by phone. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. See the Practice safe computing section below. I have a question or need answers that are not included on this list. For login and browser help, please contact UW Medicine IT Services Help Desk at (206) 543-7012 or mcsos@u.washington.edu. If you dont have a MyChart account, we encourage you to create one so that you may easily access appointment details and other important information Learn More. PS360. For help with applications other than MINDscape: Please contact the ITS Help Desk (email mcsos@uw.edu or call 206-543-7012) Historical records formerly accessed in ORCA, MINDscape, and Soarian are available in the LK archive . UW Connect - IT Connect If you still need assistance, go to the SUPPORT tab for information on how to submit an UW Medicine IT Services Help Desk ticket. The expansion of licenses will align with ServiceNow contract renewal in June 2023. The Department of Medicine Helpdesk (DOM IT) provides centralized desktop computer support, data storage, servers, backup, security, product consultation, and purchasing services for technology needs within the Department of Medicine and also includes: UW Carbone Cancer Center BerbeeWalsh Department of Emergency Medicine Clinical Research Office Some additional units already use UW Connect, and starting in July, theyll no longer be recharged for UW Connect from UW-IT. MINDscape CLePHI FoodService Paging Meaningfuluse SDM DashBoard TransferCenter EpicCare Link PUMA MAX They recommend priorities for projects to be resourced and recommend those to the CMOs Office. UW Medicine Learning Hub We ask for 24-hour advance notice for cancellations. Monday-Friday: 8:30 a.m. - 4:30 p.m. Get Help From the DOM IT Help Desk Jennifer Bonifas Updated 6 months ago | Help Desk Phone 608.265.4466 | Submit a ticket | Email: help@medicine.wisc.edu Business Hours: 7:00AM to 4:30PM, weekdays Walk-ins or Computer Pick Up is by appointment only. (UW Medicine will have its own separate site license.). You must know the URL from which to access web-based storage. 4011 Talbot Road S, Suite 460, Renton, WA 98055. The class will have contact information for withdrawing or registering for another session. Call the UW Medicine ITS Help Desk at 206-543-7012. It is the UW-branded version of ServiceNows Now Platform. Does that mean all my staff are now licensed? You will receive a single-use six-digit login code that must be used to complete the login. What happened? Refer to add-on, toolbar or browser options for allowing pop-ups for the Learning Hub. UW Medicine GME | Monday-Friday: 8:00 a.m. - 4:30 p.m. You must RESTART that computer and login with your own credentials. If you need assistance, refer to the SUPPORT tab for instructions on submitting a help request. UW Medicine's media relations team facilitates news outlets' requests for information and interviews. Certain products and/or versions are only licensed for UW-owned equipment. What do I do? On-line training modules are tested and certified to work in the AMC environment. I have a question about training or need to be registered. To access your voicemail from remote locations, youll need to know your 7-digit mailbox number. UW Campus Phone Services and Repair 206-221-5000 MEDCON 1-800-326-5300 Teleservices . Information about the program can be found on the, Copyright 2023 University of Washington | All rights reserved, The name of the training you are trying to access, Your location where you are trying to access the training, Your preferred method of contact and follow-up, Information about Harborview training and education initiatives can be found on the Harborview Medical Center. To learn more about these changes, visit our MyChart Medical Advice Messages FAQ page. If you cannot launch or complete on-line training modules please contact the ITS Help Desk. Find a doctor. Refer to the SUPPORT tab for instructions on submitting a help request. Access Keynes Administrative Applications with. Back to search . This guide points to useful resources for telecommuting and working remotely that are available to UW students, faculty and staff. Contact the UW Information Technology Service Center for the following: You can send both faxes and text messages from your web browser using UW-ITs eFax Service and Text Messaging Service. Start time: 4:00 AM PDT Both UW Googleand UW Office 365 are web-based and accessible via the internet. UW Medicine VPN: UW Medicine employees have access to the UW Medicine IT Services SSL VPN. For UW Medicine employees: find information to help you do your job and stay up-to-date with the latest employee news from The Huddle. Store important documents in the cloud, or on a file service that you can access from remote locations. If you would like to sign up for MyChart and paperless billing follow the instructions for creating a MyChart account here. UW Laboratory Medicine Email requests tomediarelations@uw.edu(This email address is for news journalists only.). Frequently Asked Questions - UW School of Medicine Faculty Paperless statements give you a convenient and secure way to see your account balance. PLEASE NOTE: Due to COVID-19, we are experiencing very high demand across all services, including wait times on the phoneto schedule your appointment and wait times for appointments. You can continue to pay your bill securely through MyChart, by phone or by mailing a check. If you cannot launch or complete on-line training modules please contact the UW Medicine IT Services Help Desk at (206) 520-2200. You must store any files you want to access remotely in the online storage option you chose any files not stored in an online storage system cannot be accessed remotely. How do I find out what class I have been registered into? Each course will have a description including contact information for questions. Phone: 206.606.6226 UW Medicine IT Services Help Desk (206) 520-2200 or mcsos@uw.edu In some cases, review-only versions of the course are available for self-registration but do not interfere with or count towards completion requirements. Besides required training, is there other training available? The Health Sciences Library offers many online and in-person resources that residents can take advantage of. You will need a new login code each time you access your account. From your Learner Dashboard, select the 'VIEW DETAILS' button for the class you want to withdraw from. MyChart - Login Page - UW Medicine 2023 University of Washington | Seattle, WA, Computers must be turned on and not asleep in order to connect to them with a Remote Desktop connection. Contact Us | UW Medicine Box 35013, Seattle, WA 98124-3413. Message your care team Request prescription refills View lab results and health records View the entire list of MyChart features You can receive full access to another patient's medical record, such as a child aged 0-12, through a proxy account. Thank you for helping to reduce our environmental impact. start date. How do I provide feedback? Alternately, you may call the UW Medicine IT Services Help Desk (206) 520-2200 and your feedback will be forwarded to the appropriate development team. Limited access accounts are also now available for teens and their proxies. Apply online instantly. Telecommuters can access voicemail from home and use the freeExtension Connect feature to extend UW telephone service to a cellular or home telephone number. Why didn't I get an email confirmation of my registration? Your work computer will need to remain turned on (you can be logged out, but the computer must not be turned off). A1 - Log into Workday A2 - Complete MedHub Onboarding Package A3 - Complete Employee Health Requirements A4 - Setup your UW Medicine Account A5 - Complete UW Medicine Epic EHR Training A6 - Review UW Benefits Modules A7 - Review Parking and Transportation options A8 - Pick up your badges B - Patient Safety (206) 520-2200 mcsos@uw.edu To help resolve your request, please be prepared to provide as much information about the issue including: The name of the training you are trying to access Your location where you are trying to access the training A short description of the problem Learn more. These training modules will typically work outside of the AMC environment, including access from home using personal devices. A variety of web-based video conferencing and online chat platforms are available. Epic Radiant. UW Medicine ITS policy includes support for personal devices on an as time allows basis. UW Medicine GME | Find out more details on the. located in the UW Medicine Account Forms: section. As of April 24, 2022, teens aged 13-17 can sign up for a MyChart teen account and their parents or guardians can sign up for proxy access to view their teen's health record. UW Medicine | Inclusive, affirming eLearning design and project management. Copyright 2023 University of Washington | All rights reserved, Visit our medical advice message billing FAQ, Read more information and detailed instructions about two-step verification, Watch video showing how two-step verification works on MyChart, Receive waitlist offers for earlier appointments, See past hospital admissions and emergency visits, Send and receive messages from your care team, including asking for a new medication (prescription)*, See your current medications and request refill, View your eyeglass or contact lens prescription, Check-in for your appointment ahead of time with eCheck-In, Pay bills, sign up for paperless statements and request financial assistance, Send confidential messages to their care team, including medication refill requests, Request, schedule and cancel appointments, View upcoming appointments, check in online and complete questionnaires, When prompted, choose UW Medicine as your medical home. The client can be obtained from the Citrix Workspace App Download Site For instructions and help, please visit our Frequently Asked Questions (FAQ) page If additional assistance is necessary, contact the IT Services Help Desk at mcsos@uw.edu 206-520-2200 Prepare in advance: A VPN allows you to access items as if you were on campus, but you'll need: How do I withdraw from a class? Report a service interruption or reduction in service qualityRequest help or information, Topic In general, you will be registered into or assigned training that is required. located in the UW Medicine Account Forms: section. UWMC Lunch Menu. Remote desktop access allows you to access your work computer through another computer with a connection to the Internet. Please note that certain services (such as laboratory services, Airlift Northwest and Valley Medical Center) will still be accessed through separate portals. The LG lends a hand with Tier II requests. For login problems and account requests click here to go to UW Medicine Accounts and Passwords. UW Medicine ITS policy includes support for personal devices on an as time allows basis. Messages also appear under the Learn Messages drop-down menu located along the top of the Learner Home Page. As requirements are updated and training deadlines pass, start buttons for online courses may no longer appear on your Learner Home Page. Seattle Children's Systems: Seattle Children's IT Help Desk (206) 987-1111: UW Medicine Clinical Systems Support: UW Medicine IT Services (206) 543-7012 mcsos@uw.edu Access to billing-related details, including statements, ability to pay, and billing letter communications is available only to the person who is financially responsible (known as the guarantor). Delete any files you downloaded that contain Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability and Accountability Act (HIPAA) or otherwise sensitive data. If you do not have MWS, contact your local IT support organization for guidance and support regarding Remote Desktop. SERVICE DESK ANALYST . MyChart proxy access enables a parent, legal guardian or other caregiver to access a patients health record. UW Medicine Information Technology Services Identity & Access Management (IAM) I have a schedule conflict. Most recent update Workday Finance Customer Support Model UW Medicine, Workday Finance and ServiceNow Features of UW Connect FAQs UW Connect helps departments/units provide consistent service to customers using standardized workflows for managing associated day-to-day work. UWHealth IT Support - Department of Medicine IT Helpdesk Monday-Friday: 8:00 a.m. - 5:00 p.m. Select a button and start learning: PACS PC Common Issues. Sleep Medicine | UW Medicine View this and more full-time & part-time jobs in Seattle, WA on Snagajob. By Information Technology Services. You may have multiple windows open and it could be hidden. We value and appreciate your feedback. Check out more details about UW Connect and the timeline on the UW Connect Finance Onboarding on the Change Network. Medical advice messages in MyChart are a convenient way to communicate with your care team about non-urgent medical issues, allowing you to stay connected between in-person visits. Computer Support DCM IT Unit | Department of Comparative Medicine PDF RADIOLOGY APPLICATION HANDBOOK - UW Departments Web Server UW Medicine LMS. Employee Resources | UW Medicine This has resulted in a significant increase in the number of messages our providers receive. Reach a media relations representative at 206.543.3620, weekdays from 8 a.m. -5 p.m. For conditions of patients at Harborview Medical Center, call that hospital's media line, 206.744.6397 during those same hours. The Learning Hub is scheduled for maintenance and will be unavailable during the following maintenance window Annual Training | UW Medicine | Organization Development and Training Please note: Not all courses have certificates of completion. Each time you log in to your MyChart account, you will be prompted to select email or text as the method of delivery of a login code. Pacific St., Seattle, WA 98195, Address:701 5th Ave #700, Seattle, WA 98104, Address:1959 NE Pacific St, Seattle, WA 98195, Copyright 2023 University of Washington | All rights reserved. Address: 850 Republican Street, Seattle, WA 98109, Address:1550 N 115th St, Seattle, WA 98133, Address:1959 N.E. This email account is monitored by multiple people. UW Medicine Application Login Call 206.520.5000 or visit this page. Information needed to set up a UW Medicine account includes full name, anticipated title, date of birth, place of birth, EID or SSN and email address (UW if available). Limited access accounts are also now available for teens and their proxies. For all other help, including assistance regarding missing eLearning modules or questions about registration, please contact lgateway@uw.edu. End time: 10:00 AM PDT. From the 'Learning' section in the top 'SELF' toolbar, select the 'Training Schedule' view. Before booking an appointment for in-person support, we recommend searching IT Connect. 2023 University of Washington | Seattle, WA. For example, if you are a patient, but also have two children at UW Medicine that you are financially responsible for (the guarantor), you will see an entry for your own bill, and two separate entries for each child. End time: 10:00 AM PDT. When I try logging into the Learning Hub I see a page that says SumTotal. Copyright 2023 University of Washington | All rights reserved. Billing access is controlled separately from clinical details. Please include your preferred contact information, details about the request and a member of the UW Medicine Learning Technologies and Infrastructure Team will contact you. When this feature is turned on for a MyChart user, it adds a quick step to the login process to help make sure the user is who they say they are. Start time: 4:00 AM PDT For the Clinical Access Activation Date use the patient care You need to know how to access the individual or shared drive. Teens and their guardians can fill out a release of information to get access to their full health record via phone, email or regular mail. All rights reserved. Delete any file you downloaded that contains FERPA, HIPAA or otherwise sensitive data. University Hospital and East Madison Hospital main phone numbers: (608) 263-6400 (main) (800) 323-8942 (toll-free) An online course I started is no longer in the Learning Hub. UW Medicine ITS Help Desk - UW Departments Web Server Or, send an email to uaa@uw.edu UW Medicine IT Services Help Desk 24 hours a day, 7 days a week. Why do I see someone else's name on the Learner Home Page? I will report all concerns about inappropriate access, use or disclosure of protected information, and suspected policy violations to UW Medicine Compliance (206-543-3098 or comply@uw.edu). Monday-Friday: 7:30 a.m. - 4:00 p.m. End time: 10:00 AM PDT. This prevents anyone but you from accessing your account, even if they know your password. How to connect varies by shared file service; If you need help finding the shared drive, contact your local IT support staff. COMPUTER HELP SUPPORT DESK. On your Learner Home Page, click the Learn Training Schedule drop-down menu located at the top of the screen. UW Medicine ITS policy includes support for personal devices on an as time allows basis. Patients 13 years and older can create a MyChart account. Online payment for these balances will be through your MyChart account, or through MyChart's "pay as guest" feature. Start time: 4:00 AM PDT If you are experiencing issues, please review the Frequently Asked Questions (FAQs) prior to contacting the UW Medicine ITS Help Desk. And by standardizing processes, the University hopes to realize efficiency and productivity gains and also ensure compliance with federal, state and University-wide policies and procedures. Note: If you are unable to access the UWMC reports portal, please contact the UW Medicine IT Services Help Desk for assistance. The LG lends a hand with Tier II requests. By requiring a second step for login verification, we can protect user logins from remote attacks that may exploit stolen usernames and passwords. Download the MyChart app from the Apple App Store or the Google Play store. Mission: UW Medicine Information Technology Services' Identity & Access Management (IAM) provides UW Medicine Account administration, support, and subject matter expertise regarding clinical and business systems in accordance with University of Washington and UW Medicine policies and State and Federal regulations. Weask for your patience and courtesy during this time. |Website Terms and Conditions of Use. 2023 University of Washington | Seattle, WA. Billing access is controlled separately from medical information and is available only to the person who is financially responsible (known as the guarantor). Log into the Learning Hub. support, and subject matter expertise regarding clinical and business Services Options: Threat Management Vulnerability Management Risk Management Security Governance Security Education, Training, and Awareness Contact Us Options: Information Security Team uwmed-security@uw.edu IT Service Desk mcsos@uw.edu (206) 543-7012 Report a Cyber Security Incident Our Mission Proxy access will be automatically terminated when the teen turns 18 years old. You will be able to see all historical information for any of your outstanding accounts, regardless of where you were seen. A VPN is an application on your computing device that establishes a secure connection to a network. owners and operators. Microsoft Edge or Google Chrome are recommended. Any notifications that were sent by email will also appear there. UW Medicine VPN: UW Medicine employees have access to the, Location and how to connect to any shared or mapped drives for files or other tools and resources you need for your work or studies. On the Learner Home Page, there is a navigation panel on the left-hand side. Online Privacy Statement | Check out the common tasks below to find answers to the most frequent reasons UW students, faculty and staff need help from UW-IT, or scroll down for how to contact UW-IT. How do I print a certificate of completion? Check with your local IT support staff for information about remotely connecting to the specific systems your department uses. MyChart now has two-step verification. We also recommend that you contact your local IT support organization for guidance on best practices and resources for working remotely. Email addresses separated by commas, I would like to: What do I do? Click on the UW Medicine Account Deactivation Request Form link Your name, manager information, email address and other information as it appears in the Learning Hub comes from a variety of other systems of record including SCCA, PUMA, UW-IT IAM, UWP, VMC, Workday. RA 1000. On-line training modules are tested and certified to work in the AMC environment. Helpdesk External Resources UWHealth IT Support UW Health U-Learn - requires multi-factor authentication UW Health is blocking access to personal email on the UW Health internal network UW Health Password Policy UWHealth IT Support Requesting Access to UWHealth Computer Systems If you have questions, please contact UW Records Management at 206-543-0573 or urc@uw.edu. You can even transfer files between UW systems. Self-help information and documentation from UW Information Technology (UW-IT) about technology tools, services and resources is on this website, IT Connect. Phone: 425.251.5178 Two-step verification enhances the security of your account by using a secondary device or account to verify your identity. Different types of proxy access are available depending on the patients age and circumstances. Information Technology | UW Pediatrics - University of Washington To view what optional training is available for you, use the Search or Categories features of your Learner Home Page. Since residents are practicing medicine, they fall in scope for some of these trainings. Phase 1: Remote Desktop and File-Sharing Applications What do I need to log into the Learning Hub? Visit our MyChart Medical Advice Messages FAQ page for more information. You will still receive notifications via your preferred communication methods when you have a new statement. The job below is no longer available. Learning Gateway website development. You can also go to the 'SELF' toolbar on the top and click on Reporting > Training Transcript. For help with: Please contact: Common Technology problems, Servers, and server accounts Monday - Friday, 9am and 5pm. Or you can cancel your appointment using MyChart. UW Medicine IT Services will have their own, separate ServiceNow platform rather than UW Connect for Workday Finance questions. HelpDesk Request Contacts Helpful Links UW Computing/IT UW Medicine Campus Maps Integrated Service Center (Workday) University of WashingtonUniversity of Washington Dept of Pediatrics Contacts Forms & Policy Quick Links Home Research and Finance ABC Grant Intake Form Practice Expenses Paid by CUMG Department of Pediatrics Facilities Human Resources Users of UW-ITs Managed Workstation Service (MWS) can find out about Remote Desktop at Connecting Remotely. APPLICATION HANDBOOK June 18th, 2021 RADIOLOGY IT SERVICES Rachael Mar Manager Radiology Support Services Andy Strickland Director Director of Diagnostic & Therapeutic Systems Marilen Baldridge Manager Radiology Imaging Systems Harborview Team - Continued HOW TO FIND THE RADIOLOGY ON-LINE HELP UW Medicine LMS. Windows: Internet Explorer (version 11.0 and higher), Firefox, Chrome.Mac: Chrome, Firefox, Safari, For further information on LMS technical support, please go to the UW Medicine LMS Portal. UW Health is the integrated health system of the University of Wisconsin-Madison serving more than 700,000 patients each year in the Upper Midwest and beyond with 1,849 physicians and 21,000 staff at seven hospitals and more than 80 outpatient sites.
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