Contact the vendor for additional information. I know it's important to be able to shut down your Mac; I'd like to help. Apple may provide or recommend responses as a possible solution based on the information This is a brand new latest model I just got TODAY! Step 3: Select the startup disk, press and hold the Shift key and click . 3 Ways to Restart or Force Shut Down Any Frozen Mac Ever since I updated to Catalina (I have an iMac, late 2013), it seems like 2/3 of the time I shut down the computer, it restarts instead. Would anyone be able to decipher this and relay to me what the root of this issue is? I have seen some Anti-virus software cause memory corruption, but you dont have any third-party kernel extensions loaded at the time of the panic. Apple disclaims any and all liability for the acts, This is just a short list of the ways I've tried to tackle this issue - it's beginning to make me think that it's actually a hardware issue, which is something that I do not want to mess around with. Restarts instead of shutting down Thread starter Ledugue; Start date Dec 30, 2019; Status Not open for further replies. Mac Will Not Shut Down, How-To Fix - AppleToolBox You are using an out of date browser. Now if I select "Shutdown" in the Finder menu the Mac always automatically restarts instead. Lately, maybe since the last update, when I shut off the computer, it restarts instead. Shut down or restart your Mac - Apple Support "Process name corresponding to current thread (xxxxxxxxx): kernel_task" If it does not happen in the new account (you should try it a few times to make sure), then the cause is usually one of two things, and there is probably not anything wrong with the overall system. Use safe mode to try to isolate the cause of the issue. If disconnecting devices resolves the issue, isolate the issue to a specific device: Connect one device at a time, testing again after each connection, until the issue returns. Unfortunately, we now know it wont come with a next-generation chip -- but we might not have to wait long before that changes. User profile for user: First, if you haven't already, I'd recommend using the steps in the following guide to reset the System Management Controller on your Mac: After performing this reset, test to see if you're able to shut down the Mac when connected to the power adapter. Step 2: Turn on Mac and keep holding the power button until the startup options window shows up. User profile for user: This sounds very not normal. Looks like no ones replied in a while. 1 reply. Copyright 2023 Apple Inc. All rights reserved. I have a Magic Mouse on order now because I'm being pulled toward the possibility that it has something to do with my Logitech mouse. This often leads to another issue which is freezing on reboot (Apple logo and progress bar that doesn't move). After months of speculation, Apple made the 15-inch MacBook Air official at WWDC 2023. Ever since installing Monterey the Mac shuts down (complete shut down, turned off) at least once a day. omissions and conduct of any third parties in connection with or related to your use of the site. I have a late 2009 model MacBook Pro and lately I've noticed that it sometimes - seemingly at random - restarts itself when I tell it to shutdown (through the Apple menu then Shut Down). Restart instead of shut down | Sierra | tonymacx86.com Sum of a range of a sum of a range of a sum of a range of a sum of a range of a sum of. If you have any USB (or FireWire) devices connected to the iMac's ports (including any hubs), try disconnecting everything. Its especially true if recent software is causing the issue. I get the screen that says it's shutting down with the little circling dots and the next black screen with the notice that it's going away, then all turns black. Apple makes no representations regarding third-party website accuracy or reliability. Click Move to Trash, then contact the software developer to see if a software update is available. bombast, User profile for user: If the problem goes away you know one (or more) of the Login items were causing the problem. After your Mac shuts down, wait 10 seconds, then press the power button. The easiest way to do this is to press the Option + Command + P + R keys simultaneously as your Mac turns back on. Prevent apps and windows from reopening on Mac - Apple Support Thank you for the suggestion. My 13" 2017 MacBook Pro with Touch Bar on Mac OS High Sierra 10.13.6 cannot be turned off/restarted properly. Tried smc, pram, complete reinstall etc so if anyone has any leads I would be pleased as well. Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem. If disconnecting devices doesn't resolve the issue,use Apple Diagnostics to test your Macwhile your devices are disconnected. Drag them to the Shared folder of the Users folder on your hard drive (~/Users/Shared). The easiest way to fix these issues is to install all available updatesthat are compatible with your Mac. There are a few different ways to do this based on your Mac model, so take a look at the specific instructions for each case. Check your software. 1-800-MY-APPLE, or, How to reset the System Management Controller (SMC) on your Mac, Use safe mode to isolate issues with your Mac, How to test an issue in another user account on your Mac, Sales and Start or restart your Mac, then immediately press and hold the Shift key. Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. After a further complete shut down all normal again. Strange because overall the OS seems to be working fine, no signs of stress or repeatable activity causing the problem the Mac simply shuts down and after restarting and logging in, a Problem Report panel appears, Repeatedly Experiencing Kernel After Installing Panic Monterey 12.2. Restart instead of shut down | tonymacx86.com You can then move them to other folders after you log in as the new user. Anyone know of a fix? please advise, Mid-2011 MacBook Air with three beeps and constant restarting. Click Move to Trash, then. Click System Preferences. Welcome to Apple Support Community. Macbook pro don't shutdown, always restar - Apple Community :), https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html, https://www.macworld.com/article/350806/macos-disk-utility-how-to-verify-storage.html, Exploring the infrastructure and code behind modern edge functions, Jamstack is evolving toward a composable web (Ep. Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem. If disconnecting devices resolves the issue, isolate the issue to a specific device: Connect one device at a time, testing again after each connection, until the issue returns. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Bootcamp: Windows 10 crashes after sleep - Apple Community I tried reset pram, change the career (and cable), tryin' to close the display and pull the usb-c charge, it always start (even if with the screen closed). any proposed solutions on the community forums. A forum where Apple customers help each other with their products. The last loaded kext was the ExFAT driver. I continue to have multiple system-forced restarts throughout the day on my 2015 15' rMBP, currently running Catalina, 10.15.3 (19D76) which is frequently connected to an Apple Thunderbolt Display as well as a 24' LED Cinema Display. LisaPF asked on 4/27/2008 Mac restarts instead of shutting down. . Feb 4, 2022 11:40 AM in response to Kidkoffee. Check your software. If your Mac suspects that a particular app caused the restart, it might ask whether you would like to move the app to the Trash. The report I got last time my Mac restarted: Feb 2, 2022 12:19 PM in response to Darkorjan, Feb 2, 2022 12:51 PM in response to Darkorjan, 2022-01-31 Bitdefender Virus Scanner (3.16). After restart El Capitan started twice with reboot. Learn what to do ifif your Mac doesn't start up all the way. I translated a German forum thread and that's where I found the suggestion to adjust energy saver settings. To start the conversation again, simply Using the same software for 10 years has no importance to the issue. Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ). If the issue doesn't come back, it was probably caused by a cache or directory issue with your startup disk, which safe mode fixed. 2 - CleanMyMac - Disk Cleaners, Optimizers and UnInstaller are not needed. Select Updates on the bar at the top. 588), Starting the Prompt Design Site: A New Home in our Stack Exchange Neighborhood, iMac sounds like it's starting up then shutting down immediately, 2008 Mac Pro Won't Shut Down (Black Screen - Gray Loading Wheel). If the issue persists in safe mode,use the steps below to test for the issue in a new user: call Sometimes there isnt anything intrinsically wrong with your Mac, but a recent change caused problems on startup that initiate a kernel panic. I guess my 2018 Mac mini was restarting so frequently, when I'd come home from work it would be completely shut down. Please, do NOT Install and Uninstaller to perform this action and they too tend to make a bad problem into worse problem, Nov 11, 2021 8:08 AM in response to P. Phillips, I dont understand you, I use this SW for more then 10 years ( on Mac ). I've tried everything you listed above including unplugging all usb and firewire devices (excluding the mouse & keyboard), reformatting my hard drive and reinstalling a clean OS X 10.6.2 all to no avail. When this happens, your Mac may try to reboot just as its loading up. Even then I have to do it 2 or 3 times before it works. If you have a desktop Mac, make sure that only a display, keyboard, and mouse or trackpad remain connected. Also it often happens when I use word or watching something online and want to open a new tab, often I cant save my work in time, Its get Lost after the restart. I never installed drivers/the system prefs pane for it after I did a clean install of Monterey last fall. Running through your answer brought something up @Monomeeth. Apple may provide or recommend responses as a possible solution based on the information However, double-check that your documents, photos, and personal information are all completely backed up before doing anything. This doesnt always tell the average user much, but sometimes the report shows the name of the software causing the problem so you know where to look. This will try and run diagnostics from the internet instead, so you will need to allow more time for it to complete. Son.One, call Views: 211 Errabundo Joined Aug 4, 2020 Messages 55 Motherboard The bad news is that your data may not survive. 1-800-MY-APPLE, or, Sales and I will unplug the mouse and see if it's still doing this throughout today. This site contains user submitted content, comments and opinions and is for informational purposes 143,290. Resetting the PRAM can be a quick and easy way to resolve multiple potential problems with your Mac, including unexpected shutdowns. This bypasses the bug that puts your computer in a restart loop on shutdown. Restarts instead of shutting down | tonymacx86.com However, going to Apple is certainly a good course of action. But sure enough, it crashed overnight. When the mac ends up in a restart loop it's called Kernel Panic. I've tried everything as well. The ASC Forums are user to user. You may need to restart several times if you are behind on updates thats okay! First try replacing the pram battery and resetting pram. Many thanks! If the issue causes your Mac to restart every time it attempts to start up, your Mac might eventually shut down. How can I shut off the water to my toilet? MacBook Pro (Late 2009) Restarts instead of Shutting Down Could this be a problem? If you don't see the Apple logo, Release the Shift key when you see the login window. I wiped the hard drive, reinstalled Catalina OS, upgraded to Monterey again and the machine crashed. The The Built in Security is all that is required. Reinstalling MacOS is your solution. This makes me believe that we all have 3rd party software that is not jiving with Monterey. After shutting down it immediately restarts. Windows may be trying to finish some update that requires a restart. This doesn't change any settings, but the app forgets any windows that were open the last time you quit the app. Thx @Allan. And/or file corruption has occurred. The crash reports seem to point toward something about a USB bus, but those reports are generally too cryptic. MacBook Pro restarts instead of shutting down. This problem has started occurring again after I took my laptop into the Apple Store a few months ago, when the issue suddenly disappeared. I went to an apple salon to get it fixed, they changed to a new . Before you posted this, that was the only thread I could find for this exact issue. Click the Apple logo in the Menu bar. If you suspect that incorrect settings may be causing the issue, you can reset all settings without losing data. I kind of suspect that it's due to an issue between Catalina and Firefox (which I have been using instead of Safari). Marcojj. Views: 113 RehabMan Moderator Joined May 2, 2012 Messages 183,225 This happens using the Apple menu, using the logout menu, or using sudo halt or sudo shutdown -h now in Terminal. Eric--F, User profile for user: I cannot reboot/start/re-install a fresh installation of macOS. Do all logic circuits have to have negligible input current? When it starts up again, you might see a message that your computer was restarted because of a problem. The only wire in is the power cable. Not consistently, but maybe about half the time. I've reset the SMC which doesn't help. My brand new MacBook Pro keeps shutting down and restarting. opt-cmd-r for reinstallation), the screen freezes with bizarre green pixels, preventing the mac from finishing the boot session. I hope were getting somewhereI dont have a spare mouse or alternate option to try until my new one arrives. On the plus side, removing unneeded software is a good way to speed up your Mac. If you need to set up an email account or other account in order to test, you can do so. Any ideas? Many people have had to reinstall their operating system and wipe out all their personal data to fix this issue so if you aren't keeping regular backups yet start doing so. Digital Trends Media Group may earn a commission when you buy through links on our sites. I keep seeing Mdnsresponder listed in my report on the fourth line where yours shows pid 83: fseventsd. Another common cause of kernel panic is an accessory or peripheral that isnt working properly. Yesterday my Mac Pro didn't shut down in High Sierra, so I forced the shut down with the on/off switch. MacBook Pro 2016 freezes with green pixels and doesn't respond to alternative boot options. ask a new question. The suggestions are intended to give a good and reliable Apple Computer experience as well as Apple Software. I've tried everything I can think of, reseting PRAM, reinstalling Monterey 12.2, I've even wiped the hard drive and installed Monterey 12.2 clean, Mac mini, It's looking more and more like RAM, which I understand to be made on the logic board in this model, but I'm open to any ideas/suggestions! 3 files in each folder on my computer and they were for Adobe, Logitech (mouse), and Brother (printer/scanner). Darkorjan, Ever since I updated to 12.2 I keep getting Kernel panics, and restarting, Ever since I updated to 12.2 on my 2018 Mac mini and I keep getting Kernel panics, and restarting. Hangs on shutdown, often seems that it is ok but next morning I find it has restarted and asks to send an error message to Apple which I have done on multiple occasions. To start the conversation again, simply I have bought a new Surface pro 7 and Ive been really happy with it until a couple of days ago when it started to restart instead of shutting down. All postings and use of the content on this site are subject to the. LTspice not converging for modified Cockcroft-Walton circuit, Change the field label name in lightning-record-form component, Long equation together with an image in one slide. to find a new computer that may fit your budget. Its just as if I've just brought a brand new computer. Ledugue. I will add that I walked away from the Mac mini for about three hours, and when I just came back, it was still up (Logitech mouse is still unplugged). If your Mac restarted because of a problem - Apple Support (IS) I recently installed Monterey 12.2 and have been experiencing kernel panic ever since, to the point that my MacBook Pro was basically worthless. If the problem does persist, it's either a problem with fonts you've installed yourself or with a 3rd party kernel extension. Fast forward to crash, crash, crash . In any of the troubleshooting steps that involve shutting down your computer do this instead. Look for anything you don't remember installing, or something that belongs to software you've removed, or just anything that looks out of place. Thanks! Please report back if you find a better solution than changing energy saver preferences, as will I. Feb 4, 2022 6:33 AM in response to Kidkoffee. Sometimes, apps you install may cause problems. If your Mac suspects that a particular app caused the restart, it may ask whether you would like to move the app to the Bin.