The fact that The Connor Group expects me to pay an inflated rate because the leasing manager had a family emergency that precluded her from responding to my questions until five days after expiration of my initial renewal quote is emblematic of my experience that The Connor Group will use whatever means necessary to gouge their residents. I was charged twice for rent and have yet to be refunded almost 3weeks later. I asked to see the old agreement just for my own sanity thinking for sure it had only gone up by $100. In the suit, Connor asks for damages of in excess of $25,000 each for a series of about 30 statements by Raney. Ms. agreed but still has not paid. I shared it was unfair to call and request a call within an hour and she mistakenly assumed the lack of a return call within an hour was my response of intent - not the case! A Central Ohio man is being sued for around $1,000,000, after posting comments online about living in an apartment complex. She advised that the carpet life installed in the units during their ownership was 5 years. Upon being greeted Mr. had expressed that he had a concern that needed to be spoken about. On 5/111, *** was offered a different home at the same price and offered to cover moving expenses to move into the new address. Glassdoor has 1,125 The Connor Group reviews submitted anonymously by The Connor Group employees. *** was refunded all rent from the old address and was given $500 to cover any additional move-in expenses at the new location. Alberta's landlords and tenants share advice, experiences in growing The connor group is of slum lord mentality and your quality of living will not be good. The wall and carpet in the bedroom closet is completely saturated. I was sexually harassed everyday by the maintenance crew and I had a man chase me up the stairs to my apartment and attempt to break in. IT IS A WORLDWIDE PANDEMIC and you are collecting $20,000 monthly for "trash compactor maintenance" this is unethical and unjustified and i do not accept this inaccurate, misleading answer that completely avoided the content in my complaint. . In the legal world, this is often called a strategic lawsuit against public participation, or SLAPP, said Christopher M. Fairman, an associate dean at Ohio State Universitys Moritz College of Law. *** continued to call and email multiple times during the day indicating my rent would increase if I did not immediately sign and it would increase every week. A Columbus man faces a lawsuit with potential damages of more than $1 million because of comments he made online about his experience renting at a Northwest Side apartment complex. My emails and phone calls have been ignored I was finally told that I need to wait 5-7 days for my refund. About Discussion About this group Providing an outlet for current and former tenants of The Connor Group (TCG), an Ohio-based real estate investment company with apartment communities throughout the US. How is that? The windows each time were deamed in working order whenever the inspection was completed without supervision. That aside, charging $45 per unit monthly is entirely unethical. Landlord Tenant Laws by State [2023]: Renter's Rights & FAQs The unit we moved into didn't have hardwood flooring on the lower level like we were promise it would, nor does it have a working washer and dryer in it. We gave the proper notice given for move out as outlined in the apartment agreement. (937) 434-3095 customerservice@connorgroup.com Media Questions Amanda Brown (937) 434-3095 abrown@connorgroup.com Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. So, we didn't know what apartment I would be in, only that I agreed to lock in a lower rate if and when I did move to a new apartment. This company does not keep the property clean and nice. Was told I would get my keys May 7. We are demanding to break our lease due to this unjust treatment. When I mentioned that my heat wasnt working they fixed that. She also filed a CDC with the court to prevent eviction due to non-payment. They claimed they have sold the Nashville property to another real estate company but I apparently paid the deposit to the Connor group a year ago and they should be responsible for this issue. Ms. refund was processed on Sept 21, 2020. So we just say the same thing as the previous statement and call the issue resolved? On the original lease agreement, the security deposit section was blank and we were never told to pay one, even after were approved to move in. It's a fast, easy, and convenient way to pay your bill. Glassdoor gives you an inside look at what it's like to work at The Connor Group, including salaries, reviews, office photos, and more. We will be returning to our hotel tonight, there's still unsafe living conditions in our unit. I let her know we could not get into the RBS site to pay the final bill. I moved into the *** apartments last November. Cloudflare Ray ID: 7e62bd7aa80a3dba I was actually excited about this because it would save me the $45 monthly they charge for trash collection. Consumer Response ***Document Attached*** I'll start off by saying that it is truly appalling that you couldn't even apologize for the experience that we have had with the establishment. There are tons of stains on the hallway carpet. October 24th an emergency work order was submitted because the air conditioning was not working and I could not sleep through the night because the temperature in the apartment was 80 degrees. IT STIILL DOESN'T HAVE A WASHER AND DRYER. The billing after move out has been less than appropriate as well. My place is inhabitable for over 2 months now. The other main concern is that our sliding glass door stopped locking. Having no invoice or warning (in writing or via email) of overdue balance for 6 months to then be submitted to collections of a debt collector is wrong. This response from the business only proves their negligence and incompetence. To this day, it still leaks and caused significant damage to the flooring. The unit was treated for termites. Remember, this leak had been going on for some time, as soon as we knew about it we began repairs. Tried to use the 2020 Ebay Motors Scam Again. It has been over two months and we still find four or five cockroaches throughout our apartment daily. When I questioned why the $405 application fee was so high and was hesitant about paying it I was told that the application fee is high but the deposit is ONLY $600. I have picture evidence all off of the above complaints. Business Response Our first visit to Ms. unit, we came upon a handful of bugs coming from the electrical outlet at the end of the kitchen island. I emphasized my frustrations and that we've had concerns with the changing management here. When asked he said they would likely send a text Friday evening confirming a time for a scheduled phone call. Early September a substance was sprayed on the subfloor to prevent mold that smelled like wet paint. Now, they have only agreed to re-offer that initial renewal rate after stonewalling me and delaying this process an additional three weeksI've literally spent 34 days (and counting) dealing with these people. The management team told me they weren't going to renew their lease. When returning to the office (period of 10min) at the conclusion of the appointment Mr. made foul comments to the potential residents about living at River Oaks while our Manager was in the Office retrieving information to conclude the appointment. When we entered the apartment on the 21st and noticed items were still in the apartment we called *** and left him a voicemail to inform him that he still had items in the apartment and to call us back regarding the items, *** did not reply. We will have the contractors return to address any possible loose boards. Tenants United Against The Connor Group | Facebook I was a model resident over the course of my lease and the way I was treated by this company is nothing short of despicable. There is dirt in every crevice of the doors throughout the entire townhome. We began moving on the 23rd over the weekend and returned at the beginning of the week to finish up removing the rest of the items and clean the apartment out. The hallways and entries are so dirty it's embarrassing to even have anyone walk through the building. The company does not spend enough money for needed repairs at its properties. She told us that to get out of our new lease that hadn't even started yet, we could find someone to "legally take over our lease." Street repair is scheduled for August and we will send out a community email to let everyone know the details. The company has many online critics, including more than 500 people who are members of a Facebook group called Tenants Against Connor Group. The purpose is to silence critics. He said Connor Group might have been better off ignoring Raney. Im being charged the new trash rate for this November bill. I contacted the former manager at ***. Two days later, *** emailed indicating she spoke with the Regional Head, ***, who advised the rent she offered just two days earlier would increase the next day if I did not sign a renewal immediately. Please see the current photo of the area in question after the repair was completed. - I'm also attaching a screenshot of my emails where June 9th would be, had I gotten an email to that email address that day, as you claim I did. This is a group to share information about issues you may be having with the Connor Group Management Company here in Texas. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. A month later, NCS sends another letter dated July 15th stating that I had not done enough about the balance and have reported the information to consumer reporting agencies. Worst management company ever. He advised that after viewing pictures taken by *** that the charges would stand. Verified account Protected Tweets @; Suggested users We scheduled a time for her to meet with the property manager, *** to come to a resolution. Below you will see attached a few images. How can you expect someone to pay rent when both toilets for 3 months aren't working? The health inspector agreed with my course of action. The applications covered only about half of Connors properties in the state. In those cases, were always going to stand up for ourselves.. Under our current Covid-19 status, I would really expect a property to clean their common areas DAILY at the latest. He came back around 3:00 pm and brought a shop vac and fans to circulate the air. (Ironically, was I was encouraged by her in fact to submit my resume and to call HR regarding a part-time sales position at the office, since prospective clients are walked right past our unit. Statements he says were posted a couple years ago. On Feb-5-2021, I received an email with some additional detail, but further clarification was necessary. The Connor Group | LinkedIn Get help with The Connor Group issues from Complaints Board. She told the current General Manager, Kia that she had not made any such agreement with Mr.. That the agreement she did for him was a 6-month renewal instead of a full 12-month lease. On Mar 24, 2020, someone named *** who identified herself as a *** Sales Manager left me a voice message requesting I contact her within an hour because she had someone interested in leasing my unit. She also stated that they have 25 vacant units ahead of us and could add us to the list, but it could take 6-8 months for ours to be occupied. Prior to that, I cleaned out the apartment as asked, mopped, swept, vacuumed, and borrowed a carpet cleaner from a friend as well to ensure my apartment was clean. We have no record of any other signed lease agreement. The response from the business states we moved in on 3/16. Raney, who declined to comment for this story, posts some of his information using the pseudonym John Yossarian, the name of the main character in Joseph Hellers 1961 novel Catch-22. On Feb-9-2021, I followed up via email to reiterate all of my outstanding questions, and requested that responses be in writing, not over the phone. If the tenants are paying for your utilities, and the bills are separated out per unit - by MN law, each and every tenant has a right to see the bill IF REQUESTED. Business Response We have no record of any communication that we would have the apartment available as show ready or that we would find someone to reside in the apartment. Understandably this then redirected to addressing my now concerns about her communication and unprofessionalism in that moment. He also rebaited and replaced monitors. On April 7, Ms. sent an email requesting lease extension due to the "Stop Movement and Travel Restrictions", which there is a process in place by the military and government to cover military members whose lease expires during the stop movement, which ends prior to the lease end date of June 7. The statements, which the company says are untrue and defamatory, include the following: The company has many online critics, including more than 500 people who are members of a Facebook group called Tenants Against Connor Group. However, the agreement was made. Click to reveal My monthly rent going up $150 during a worldwide pandemic where i was under quarantine at my apartment is such a shame. I believe their terms are intentionally vague, so as to make money without providing a service. Ok, I still remained calm despite being negative in my account and having to have family 2hours away cashapp me money so I could feed my children and self. While this does not have to be included in the complaint it is indicative of what I am dealing with here. I am also disturbed there has still been no discussion about the place being exterminated. There is another group Tenants United against the Connor group you can also. Only available with select lendersand with loan-to-value ratios that are less than 80%. The transition has popped up twice in three months of living there. Therefore, I am baffled as to why the management team would abruptly lie to both me and my wife and not fulfil our agreement we made for this special circumstance. Business Response *** had informed us of the issue with her billing. Browse user reviews and complaints, contact customer support, and find tips for resolving your problems. However, even my lawyer does not hear back from The Connor Group's lawyer! This is unacceptable that we the customer are being punished for the negligence of the managers. Best Place to Work & Award-Winning Culture | The Connor Group I did not feel safe in my own home and left town for a few weeks to ensure my safety. I asked that the pictures be sent to me as well. Shared utility bill withholding. Disclaimer: The information and opinions contained on this site are not endorsed by LifeLock. Today is July 11th and I still have not been refunded and the company is still ignoring me. November 24, not 28 like i've said previusly,I resigned a years lease.Only because I was told my upstairs neighbors were moving out next month. I submitted another work order. I was a resident at the *** apartments in from May 1 to June 30, 2022. Consumer Response As a follow up, I have received notification today, 3/4 at 6:25 PM ET, from the leasing office of Edge On The Beltline, that The Connor Group will not be attempting to resolve this issue, and they have requested that I submit a Notice to Vacate. Business Response Utility bills are broken down from the square footage of the unit- this comes from one main bill for our entire community- we will not share that private information. We went on a waitlist for a modern unit back in April '20, paid a deposit of $399 (not the security deposit of $1399) and that was it. (Elise Stolte/CBC) These people wont even address a financial issue with you until weeks later when fees etc have piled up.I tried to pay my rent Jan. 3,2021 even though the bill was wrong since I couldn't get anyone to address my bill with me in a timely manner and so I wouldn't incur late fees I tried to pay it. RBS sent ***'s account to collections after sending his final bill to his forwarding address as there was not enough remaining in his deposit to cover the final RBS bill. On Sunday 11/1, *** noticed what he believed to be black mold growing in our laundry room closet. Wow, property manager lady, YOU ma'am are a liar! The signed application and signed application acknowledgement form was signed on 11/20. She provided her first name and notified him of where he can voice a complaint. Through text (which is the only option to communicate) we advised of the need to keep the apt until the end of month because could not move into new place until 11/23 and this was approved. After not receiving a response from Ms. in regards to her lease renewal, on March 25, she was mailed her written notice of lease termination, per the lease agreement, prior to the 60 day requirement. I called corporate (The Connor Group) and left a message with *** (my dad also left a message, but they would not speak with him because he is not on the lease). The original lease agreement mentioned was a pre-lease from April prior to receiving notice and being able to assign them to a apartment at that time, they signed a blank lease to lock in the rate. In that same email, I requested all of the other issues to be addressed (most issues are still not fixed). While repairs are inconvenient, there was no further danger to the resident. At 11:00 am *** went to the office, and talked to ***. Business Response *** asked us to elaborate on shared utility's at 6:50pm June 18, I didn't have a chance to respond at that point as i see this complaint was initiated on 6/16. I moved into *** on February 6. It's been 1 week and still no response. I also left a vm for my collection rep *** stating that I dispute the owed money. On February 10, Ms. was informed that the renewal rate would be increasing as of February 14, per company procedure. Next, I received absolutely no response for FOUR DAYS; now it's Feb-9-2021, and my promotional rate is set to expire in less than 24 hours (Feb-10-2021). Concerns regarding "VIP LIST" bait and switch tactic. *** was also notified that he may have access to the physical property and may proceed with outdoor activities where he saw fit but was to not enter the Leasing Office for any matter. We are unsure who she spoke to or if she misunderstood, but we are completing the repair per the recommendation of the flooring contractor. Their response was no *** called about renewing our lease and we went down to renew.I asked when did she call about renewing they said back in October,2020. We were unaware of the length of time it would take for the gas services to come into effect and were told it would take 5-7 days on our move in date. In January my wife and I spoke with *** acting in a management role for West Village apartments of Durham, NC in regards to our lease renewal. On Feb-15-2021, some thirteen days AFTER I was initially presented my an incomplete/incoherent renewal offer, and some five days AFTER the expiration of my promotional rate, I FINALLY heard from the property manager, who FINALLY informed me of my new much higher rate, since the promotional rate period had expired. Business Response Mr. visited our office on Saturday, October 10th. Business Response Contact Name and Title: ***- CSO Contact Phone: XXX-XXX-XXXX Contact Email: ***@connorgroup.com On 4/27, *** applied for a townhouse. To us, the home was not move in ready. He was writing about Lexington Park on the Northwest Side, a property that the company describes as luxury apartments. Inspectors also took dozens of photos showing the conditions. *** didn't bother to reach out to me however she did forward my letter to ***, which still nothing has been done. My boyfriend *** and I live in the *** in Woodbury, owned by the *** Group in Ohio. After the flooring was installed, September 24th, I saw water coming from the water heater through the bottom of the door. Then they also told me that property managers call for residents all the time. He used a comic tone to contrast the complexs purported luxury apartments and his view of their reality. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) One kid could equal more than $77,000 a year. I received her message the next day. I signed a lease at *** Park 4/27 - never got a copy until 5/11. I kept receiving emails saying the work order was closed and I kept submitting more orders stating the issue was not resolved and I specifically requested for someone to call me to set up a time and date so I could show them where the issue actually was on November 27th. My wife has emails saved from the previous manager stating they would have our apartment ready to show and put on the market by August. This company now manages the apts I live in. If there is private information, it can be redacted on your end. CO-SIGNER: the addition of a non-occupying applicant to a mortgage and land title registration. Ms. will not be released of her lease obligations. This is just over the top, said Bill Faith, executive director of the Coalition on Housing and Homelessness in Ohio. The company has many online critics, including more than 500 people who are members of a Facebook group called Tenants Against Connor Group. The agreement stated that if my wife was to find employment outside of Durham, we were to present the offer letter stating this from her employer and inform West Village of our date of vacancy. A Message from Larry Connor. Connor Group takes a different view. My bf was there with the tech guy. The Villager's trash bill went from $35,000 a year for the prior owner to $8,000 a year for The Connor Group. Our home address was changed and no one bothered to make us aware of that. Maintenance Staff and Office Staff continue to mark these as "completed" despite never having visited our unit except for very brief, un-productive, stop ins which do not yield any work being completed. I explain our situation to the new manager *** and she advises she will make sure to start showing our apartment. It accuses Raney of making untrue statements with the intent to financially damage the company. I have called and reported these problems, but they both are worst now then before. They have expanded past our kitchen, and into the bedroom now as well. those are the 2 major repairs. There are specific laws that provide protection for tenants. Complaints for The Connor Group, LLC - Better Business Bureau I turned the water off as soon as i heard the noise coming from the water tank. I understand covid may have interrupted any repair that may have been (unlikely) scheduled, but these need to be repaired ASAP. This price is absolutely absurd, the neighboring community charges $9 for trash compactor fee. We emailed them several times stating that we wanted to cancel the agreement and gave our 60 day notice on February 12th, 2022 (I have email correspondence as proof). Nothing I said was heard and then in the most juvenile twist my original concern was held against me as an ultimatum. She was not able to provide information as to whether or not the carpet was replaced prior to me moving in on May 1. I shared the lease terms specified notification within 60 days of lease expiration and I would inform them by Apr 8, 2020, which is by the requested sixty (60) days as specified in the lease ending Jun 7, 2020. My fellow tenants and i are collectively paying $20,000 monthly for trash compactor maintenance and that is just downright unethical. Even if I am guilty in that moment of having felt entitled to enough of her time she write down a two sentence note for later, that's a horrific way to lash out at anyone. Northwoods Luxury Apartments located at 99 Antelope Way in Columbus, OH are not providing shady billing practices as well as ignoring blatent ly terrible infrastructure due to cost of fixing the issue. Connor has argued that Raney made a series of statements with a reckless disregard for whether or not they were true.. This worker was soon reassigned to another Connor Group property in Louisvill KY. COMMON AREAS - Our roads throughout the property are full of potholes. Cobwebs in mud room. The FAS was edited on the 26th to remove the charge for keys not being returned. We are still expecting that our lease is cancelled and we are able to move out without any consequences, as we are still plagued with cockroaches. As we told ***, that entire wall needs to be removed, aired out, cleaned and replaced. The plaintiff seeks an amount equal to all utility charges defendants illegally demanded from plaintiff and the class, and an amount equal to twice the amount of plaintiffs and each class member's security deposits due. And this isn't the only repair that needs to be done, I've complained about the others since Nov. 2021 but this is by far the worse. We decided Monday would be a better time for maintenance to come over, since I would be home. Several members of the Facebook critics group were contacted, and they agreed with Raneys comments, but few agreed to be interviewed for fear of being sued. Lexington Park was Connors only central Ohio property inspected by HUD. I'm hurt to the point of tears. It's not about aesthetics at this point. They gave us this utility sheet the day we moved in with information about switching our services and were "surprised" that we hadn't gotten it before. A Facebook group that launched a year and a half ago is helping connect Alberta landlords and tenants with information and resources. The garage fans don't work, so there is no air flow, making the garages overly warm and dangerous (CO2). One who did agree to speak, Cincinnati accountant Chris Tope, called Connor a very difficult company to deal with. He moved out of his Connor-owned property last year. My schedule is incredibly flexible, as I work from home, so I know she has not even been by our apartment. The last time we went to the office was Friday, August 21. Some of The Connor Group's methods have changed over the years. The exterminator examined the unit and continued treatment for the bugs, with bait and traps. The dishwasher gasket which was ordered on 6/17 and will be installed when it arrives. In those cases, were always going to stand up for ourselves and our associates.. On January 22, Ms. called to say that she would schedule her unit inspection at a later date. As there is nothing supporting Mr. claim, we will not be refunding any money. The Connor Group, founded in 1992, has grown from $0 to more than $3.7 billion in assets. January 9 I reached out again, just more back and fourth and nothing getting accomplished. My heart sank! At this point they could not really do much but she stated she would look into the situation and get back with us. Thank you, Management. Tenants Against TCG (The Connor Group) on Twitter There are 470 units in the complex, this ends up being more than $20,000 collected each month for "maintenance". I advise anyone who is considering moving in to these apartments to stay far away and look elsewhere. West Village has forced us to pay rent for December and January (a sum of $2,824.39) which was against the agreement made even though we do not live in the area any longer. He also claims the defendants claim to use his security deposit to cover utility charges he had already paid, even after he gave them documentary proof demonstrating he had paid the charges. My heat couldn't be turned on for the first 4 days or so because the management decided to turn off the service completely to save money rather than keep the heat turned off between tenants, it was late November and was freezing. She contacted us that Mr. had reached out to her. The wall is still wet, but the holes have been patched. Around February they came to tour my apt before i was able to renew my lease, the cost went up $100 monthly, however i was pressured into signing the contract and was told it would go up $150 the next day if i didn't sign.